Contactless check-in is available wherever possible, even at many properties with front desks (which may have limited hours or service at this time). Many of our homes are already equipped with lockboxes or smart locks. An email prior to your check-in will include detailed instructions specific to your stay.
Your Tobacco Rentals home will be thoroughly cleaned and disinfected before you arrive. We’ve also increased the time our trained housekeepers spend caring for each home, so you can feel secure on your vacation.
We’ll stock every home with linens (sheets and towels) and supply a starter pack of toilet paper, paper towels, dish soap, and laundry detergent.
No. We don’t start counting kids toward the occupancy until they’re over the age of two.Â
The standard check-in time allows our housekeeping team to fully prepare the home for your arrival, so we do not schedule early check-ins. However, ask about your situation with our property manager and we will be happy to help you as much as we can.
Make sure you’ve checked the driving directions in your check-in email. Then, try using Google Maps, Apple Maps, or Waze. If you’re still unable to find the home, get in touch with your manager for assistance.
Please, send your inquiry to our support team and we will be eager to help you. enjoy@tobacco.rentals
For new trips, you can cancel within 24 hours of booking and receive a full refund. After that, if you cancel 15 or more days before check-in, you can receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes.
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Reservations made on third-party sites (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from Tobacco Rentals. Please check the site where you originally booked your trip.
You’ll get an email prior to your check-in with any entry codes and instructions you need to get inside your Tobacco Rentals home. If you don’t receive the email, or you won’t have internet access you can contact us to request entry codes within 24 hours before your arrival.
The standard check-out time allows our housekeeping team to fully prepare the home for the next occupant arrival, so we do not schedule late check-outs. However, ask about your situation with our property manager and we will be happy to help you as much as we can.
Please check the specific instructions about your home’s amenities you will find in your place. For internet issues, unplug the router, then wait two minutes and plug it back in. Wait another two to five minutes before you try to connect.
We’ve adjusted our procedure for maintenance requests, for your safety and that of our staff. We’ll only visit a home during your stay if there’s an emergency maintenance issue. An emergency maintenance phone number will be provided when you arrive.
Your feedback is invaluable to our team, our homeowners, and our future guests! We’ll email you after your stay asking for a review of your Tobacco Rentals home and your experience with us.
We publish all reviews that help guests choose whether a Tobacco Rentals home is right for them. Your honest feedback about a home’s location, furnishings, and layout—positive or negative—is crucial. If a review isn’t helpful to future guests (like complaints about poor weather during a stay), it may not be shared publicly. Of course, any guest feedback about customer service or housekeeping is always shared with our management teams for appropriate follow-up and coaching.
We can mail you your lost item for a $25 USD processing fee, plus shipping, within two weeks of your stay. Send us an email at enjoy@tobacco.rentals to arrange a shipment. Otherwise, we’ll donate it to a local charity.
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